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Terms & Conditions


Terms & Conditions

1.1. "We", "Us", "Our" refer to Orissa Gems Exporters whereas "You" or "Your" refer to the Customer. Ordering from us

 2.1. The contract in respect of the products supplied by us to you is subject to these Terms and Conditions and comes into existence when we accept your order, which occurs when we dispatch the goods to you. Receipt of an order by our internet sales team or via our website does not constitute acceptance of an order.

2.2. All products are supplied subject to availability. In the event that we are unable to supply any product, we will inform you of this as soon as possible.

2.3. We reserve the right to refuse to accept any particular order at our sole discretion.

Delivering your products 

3.1. Our Standard Delivery Service covers the majority of Global Destinations, however a minority of outlying areas (the Outlying Areas) are not covered.

3.2. We will charge you one delivery charge per order, regardless of the quantity of products ordered. If you add to the order within the same Order Period, you will still only be charged once for delivery. Deliveries to multiple addresses will require multiple orders and multiple delivery charges.

3.3. Any date given for delivery is provided as an indication only.

Our warranties and liabilities

4.1. If any Death or Personal Injury is caused to the customer because of the stones supplied , the company will not be liable for such thing .

4.2. We warrant that the goods supplied will, at the time of delivery, correspond to the description given by us, be of satisfactory quality and fit for their general purpose.

4.3. We will not be liable to you for any claims that arise out of the supply of our products to you, unless we are negligent, but we will not be liable in any event for any consequential loss, except where this is required by law.

4.4. Our entire liability shall not exceed the total value of your order, except as expressly provided in these conditions. 7 day "No Quibble" guarantee Whenever you buy  gems stones & jewellery from us you have the benefit of our "No Quibble" 7 day guarantee, which starts on the day you receive your  gems stones & jewellery. If you want to return our  gems stones & jewellery under our return policy, just inform us and we will take our gems stones & jewellery back for a full refund of the item price or a complete reorder. To take advantage of this guarantee, you must ensure that the  gems stones & jewellery is returned to as new, this means that:

4.4.1 you must not remove the identification tag (if any) that is attached to the jewellery.

4.4.2 you must not have altered the jewellery - for example, we will not accept returns of rings that have been re-sized or any sort of alteration made to gems stones & Jewellery.

4.4.3 you must return the  gems stones & jewellery in all its original packaging and with its originality.

4.4.4 you must ensure that the outer packaging is sufficient to protect the gems stones & jewellery in transit.

6.1. These Terms and Conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.

6.2. Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or wrongly described goods.

6.3 We have the right to change any details/ prices/ quantity, regarding any product on our website at any time without prior notice. Therefore, it is advised to keep up to date with the same.

Product Details

7.1.The products details mentioned on the website such as metal weight or stone weight weight are shown on the basis of average weight of hundreds of products, this information can vary up-to 12- 15% form the items delivered to you.

7.2 The images of the products on the website might create illusions regarding product size and stone sizes. Hence,  please carefully refer to the details about the product provided on the website.

Shipping Policy : Orissa Gems strives to deliver your order accurately, in good condition, and always on time. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies  . We make our best efforts to deliver each item in your order within confirmed shipping date after placing the order. However in some cases like National Holidays (in your country or in our country), Natural Disasters or Calamities or some unavoidable situations, we may take longer time. In this case, we will inform you on prior basis. All shipments are fully-insured and require a signature confirmation from the recipient. Your order will only be shipped after receipt of the complete payment. While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability. In this case, we would not charge any additional shipping charges; it will be borne by us. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuses to take delivery of the package and email us at orisagem@sancharnet.in, mentioning your order reference number. To ensure that your order arrives safely, the courier will require a signature from the recipient on delivery. Our customer service may contact you for additional information if required. After your order is shipped, you will obtain a courier tracking number by logging in and checking the order info.

General legal information

9.1. Faulty items. If your jewellery becomes faulty within 7 days of receipt, you will be offered the choice of a refund or, a replacement. To return faulty products to us, please contact our Customer Service team for instructions. We are not liable for returned jewellery which is lost in transit, so it is important that you use an insured delivery method, such as speed post.

You must return the products to us within 7 days, in an unused and re-saleable condition with all the original packaging.

Original turquoise bracelet Salman khan's   Original turquoise bracelet Salman khan's  

     If you need any more information please email or call 9414041987


 Home | Rough Stone | Faceted Stone | Cabs | Cat's Eye | Rare & Unusual Stones | Minerals | Carving | Beads | Uncut/Chips
Tumbles | Silver | Gold | Glass | Cubic Zirconia | Synthetic Stones | Birth Stones | Sand Stones | Sculpture | Textiles
About Us | Contact Us | Email | Feedback | Order & Shipping | Return Policy | Terms & Conditions

Resources | What's New | Link to Us

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